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Sichuan VANOV Technical Fabrics Co., Ltd        Shanghai Jinxiong Fabrics Co., Ltd

English 中文版 Company website: trade@vanov.cn

Technology

Technical Service

Technical Service
Pre-Sale Service
  • Technical advisory on products and performance consulting
  • On-site communication on customers’ needs
  • Offering customized technical design and solutions
  • Providing technical advice on press configurations
Pending-Sale Service：online product detection and data analysis (water content test and analysis of each set of felts )
  • Regular field service of key customers
  • Products’ usage and maintenance instructions (technicians provide onsite technical instructions at the 1st time that felts are set up which is mainly about the pre-press time and the cleaning on oil contamination of felts )
  • Tracking service for key customers, new customers and customers using new products
  • Product optimization and continuous improvement
  • “point-to-point“ irregular telephone review
After-Sale Service
  • Acceptance of objections to products from clients
  • Survey on comments and suggestions for products from clients
  • Continuous tracking of product improvement 
  • Offering related accessories and ancillary services
Commitment to Services
        Complimentary technical enquiry and advising service
        After receiving maintenance and enquiry calls from customers, we will resolve the problems on phone immediately if possible. Our Company will dispatch technicians promptly to provide technical services onsite when needed. Our Company’s service center will make telephone review within 7 days to make sure the products can be used normally.  


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